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FAQ
Ready answers for common questions. Or simply chat with us!
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How long does it take to complete a move?We allocate 3 to 4 hours to a move, a typical move will take approximately 1 - 2 hours to load and about 1 hour to unload. Do make sure that loose items are packed into boxes to ensure our team is able to complete the move smoothly and in time.
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How do I know what size of lorry to choose?A typical load of 10 ft is sufficient to move items and furniture in a bedroom such as 1. Single Bed Frame + Mattress 2. Table and Chair 3. Bookshelf 4. Drawer Chest 5. 16 large boxes *Based on estimation only It will be best if you could provide pictures and dimensions to our service team to get advise on the lorry size requried.
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Do you have any hidden charges?Our prices quoted are inclusive of the following 1. Manpower 2. Basic wrapping and protection 3. Door to Door delivery Additional Surcharge applies to the following 1. Non-direct access such as - Long push of more than 50m - Stairs or steps of more than 3 2. Special items such as - Fish tank - Safe - Piano 3. Dismantling and Assembly services 4. Additional pick up or drop off points Feel free to contact us for clarifications.
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How do I book your service?You may contact us via email or whatsapp or call us to book a slot with your requried lorry size. A deposit will be required to confirm the booking and a confirmation will be sent via text or email after we have deposit confirmation. The deposit is refundable if changes or cancellation is made 48hours before the appointment date and time.
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